When I call customer
service or technical support and I get my request, question, problem, or
taken care of in one call, that's first call resolution.
Best Practices is 86%.
That means that 14% of your customers
are calling you more than once, more than twice, maybe even more than three
times. Do you know what that cost you? I do. It could cost
you as much
$1 million dollars
fact-filled CD by industry expert
Rosanne D'Ausilio, Ph.D., you will learn how to:
- Calculate FCR using 3 Determining factors
- Measure FCR (what gets measured gets managed and what
gets managed gets better)
- Reduce cost of repeat calls (save money)
- Avoid the barriers to self-service effectiveness
- Implement the Requisite Core Competencies
- Utilize the top 5 Methods to Achieve FCR
First Call Resolution: How to Improve Customer Satisfaction
Your Investment: $97.00
(includes shipping & handling)
We honor Visa, MasterCard,
American Express, Discover Card, & PayPal.
But wait there's more!
Buy within the next 24 hours and as an additional bonus,
As an added bonus, you will receive downloadable Power Point slides.
a free 60 minute (telephone) consultation with the content expert,
(a $500 value)
PS don't miss out on this opportunity.
We only have a limited quantity. This offer may be
withdrawn at any time
Human Technologies Global, Inc.
3405 Morgan Drive - Carmel, NY 10512
845/222-2455 fax 928/223-6165