First Call Resolution: 

What About That 14%?  Those people who are calling more than once, more than twice, sometimes more than three times to get their issue resolved...

Dear Subscribers,

When I call customer service or technical support and I get my request, question, problem, or complaint taken care of in one call, that's first call resolution.  Best Practices is 86%. 

That means that 14% of your customers are calling you more than once, more than twice, maybe even more than three times.  Do you know what that cost you?  I do.  It could cost you as much as $1 million dollars annually!

In this fact-filled CD by industry expert Rosanne D'Ausilio, Ph.D., you will learn how to:

• Measure FCR (what gets measured gets managed and what gets managed gets better)
• Reduce cost of repeat calls (save money)
• Increase KPI's (key performance indicators)
• Improve Customer Satisfaction (make money)
• Implement the Requisite Core Competencies
• and the top 5 Methods to Achieve FCR

 

 
 

First Call Resolution: What About That 14%?

 

 

 

 

Your Investment:  $97.00 (includes shipping & handling)    Buy it Now

We honor Visa, MasterCard, American Express, Discover Card, & PayPal.

As an added bonus, you will receive downloadable Power Point slides.

But wait there's more!  Buy within the next 24 hours and as an additional bonus, receive:

a free 60 minute (telephone) consultation with the content expert, Dr. Rosanne D'Ausilio.
(a $500 value)
                                 
     Click here Buy Now

Regards,   
Rosanne D’Ausilio

PS  don't miss out on this opportunity.  We only have a limited quantity.  This offer may be withdrawn at any time                  Buy Now

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